Technical Support Employee
Position Overview
Providing essential technical support to users, helping them resolve hardware, software, and network issues. Your technical expertise and problem-solving skills will be vital in ensuring a smooth and efficient user experience.
Responsibilities
- Provide technical support to users via phone, email, and in-person, addressing hardware, software, and network issues promptly and effectively.
- Troubleshoot and resolve technical problems related to various operating systems, including Windows, macOS, and Linux, ensuring users can operate their systems efficiently.
- Assist users with the installation, configuration, and maintenance of hardware and software applications.
- Document support requests and resolutions in the ticketing system to maintain accurate records and contribute to the knowledge base.
- Collaborate with team members to escalate complex issues and ensure timely resolution of user concerns.
- Participate in training and development opportunities to enhance technical skills and stay current with industry trends and technologies.
Qualifications
- A degree in Information Technology, Computer Science, or a related field is preferred. Vocational training or an apprenticeship in IT (e.g., Ausbildung in Fachinformatik) is also highly regarded.
- Proficiency in supporting and troubleshooting hardware, software, and network issues.
- Knowledge of various operating systems, such as Windows, macOS, and Linux.
- 1-2 years of experience in a technical support role is often preferred, though entry-level positions may accept candidates with less experience if they have strong technical skills and a willingness to learn.