We are seeking a highly motivated and experienced Customer Care Supervisor to lead our customer support operations and ensure service excellence in line with international standards.
Position Overview
The Customer Care Supervisor leads post-sale service operations within the Relocation department, ensuring consistent communication, client satisfaction, and seamless coordination. By managing follow-ups, feedback, and reporting, the role guarantees transparency and service excellence — reinforcing DastN’s reputation as a trusted global relocation partner.
Important Notice
All positions advertised represent planned recruitment needs and may not be immediately available. They are expected to open during the upcoming period. The publication of these vacancies does not constitute a binding offer of employment at the present time.
Responsibilities
- Post-Sale Supervision: Lead the client journey from sale completion to full service delivery, ensuring clear communication and satisfaction.
- Client Communication: Act as the main contact point, organize meetings, and manage communication records through ERP systems.
- Documentation & Reporting: Ensure accuracy of client documentation, deliver reports and updates, and comply with GDPR standards.
- Feedback & Improvement: Gather client feedback, identify improvement opportunities, and coordinate corrective actions with relevant teams.
- Cross-Department Collaboration: Work closely with Operations, Visa, Assessment, Preparation, Sales, and Planning units to maintain smooth workflows and aligned expectations.
Must Have
- Bachelor’s degree in Business Administration, Relationship Management, or related field.
- 3–5 years of experience in customer service or client management, preferably in an international services environment.
- Strong leadership and coordination skills with a focus on client satisfaction.
- Excellent communication, organization, and negotiation abilities.
- Familiarity with ERP or project management systems (Odoo is a strong plus).
- Strong problem-solving and multitasking capabilities in high-pressure environments.
- Flexibility and adaptability to evolving processes and regulatory requirements.
Preferred Skills
- Knowledge of visa, relocation, or international service procedures.
- Understanding of GDPR and data protection practices.
- Ethical and compliant approach with a commitment to continuous improvement.
- Multilingual proficiency (German and English required; additional languages preferred).