Production Support (also called Application Support) is like healthcare for technology. It’s responsible for making sure that systems and applications run smoothly by identifying problems and deploying smart solutions.
Production support teams fix issues with a business’s systems and applications. The technical lifecycle of an application includes development, user acceptance testing, and production. Production support teams mainly work in phases 2 and 3 and it is their responsibility to find issues and work with development teams to make improvements.
Production Support Analysts quickly solve problems with the aim of reducing business impact of a technology issue. the focus is reducing financial and reputational impact, with the latter growing in importance in recent years.
One of the most important activities that any enterprise looks to achieve is keeping their systems running 24×7, also termed as Production Support. It is an extremely crucial link seen by business to ensure efficiency. So it becomes all the more important to run Production Support in an efficient way.
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
Application Support is responsible for managing the resolution of application and system issues that arise across a business.
Training of the end users is one of the most important steps for a successful system implementation. Their assistance in parallel testing will help them prepare for when the system goes live. End users are good at using the system in more of a "real world" situation and can judge when process flows are not working.
With end-user training program in DastN, a user can essentially reach a required skill level within a quarter of the time, resulting in a qualified user who requires less support and reduces errors. Here are few benefits your company can gain from additional end-user training: Efficient work and reduced errors.
Basic End Users only have View rights to content administrators specify. All Basic End Users will be able to sign documents as assigned, submit training requests, take courses, and can take part in assessments as assigned, but cannot create or manage any items unless specifically assigned by an administrator.