As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
The internship is remote
The internship is unpaid
Responsibilities
- Help customers with their use of Odoo Business Apps
- Solve functional problems by investigating
- Ensure customers' satisfaction
- ngage with our visitors and leads (Livechat)
- Improve customers's experience
- Contribute to the improvement of our product & all documentation
Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
- Bachelor Degree or Higher in Business
- IT & Business Affinity
- Customer-oriented
- Autonomous and fast learner
- Fluent in English
- Solution minded
Nice to have
- Good in German
- Good in Arabic
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
